Refund policy

Return & Refund Policy – QViK

Effective Date: June 2026

At QViK, customer satisfaction is important to us. If you are not satisfied with your purchase, please review the following Return & Refund Policy carefully.

Eligibility for Returns

You may request a return within 3 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned with all original packaging, tags, manuals, accessories, and inserts.
• Not show signs of wear, damage, misuse, or alteration.
• Be accompanied by proof of purchase or order confirmation.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

• Personal care products.
• Intimate or hygiene-related items.
• Customized or personalized products.
• Digital products or downloadable content.
• Clearance or final-sale items.
• Products specifically marked as non-returnable.

Important Return Instructions

Do not return products to the manufacturer's address shown on the shipping label.

Many of our products are fulfilled by third-party suppliers and international fulfillment centers. The address on the package may not be our designated return facility.

Before returning any item, you must contact us at:

support@qvik.in

We will provide the appropriate return instructions and designated return address.

Returns sent without prior authorization may be refused and may not be eligible for a refund.

Return Shipping Costs

Unless the item is defective, damaged, or incorrectly shipped:

• Customers are responsible for all return shipping costs.
• Original shipping charges (if any) are non-refundable.
• We recommend using a trackable shipping service.

QViK is not responsible for lost return shipments.

Damaged, Defective, or Incorrect Items

If you receive:

• A damaged product,
• A defective product, or
• An incorrect item,

please contact us within 48 hours of delivery and include:

• Order number,
• Description of the issue,
• Clear photographs or videos showing the problem.

We will review the claim and provide an appropriate resolution.

Inspection and Approval

Once your returned item is received and inspected:

• We will notify you of approval or rejection.
• Approved refunds will be processed according to this policy.
• If the return does not meet eligibility requirements, the refund request may be denied.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Processing times may vary depending on:

• Your payment provider,
• Banking institution,
• Credit card company.

Refunds typically appear within several business days after approval.

Order Cancellations

Orders may be canceled before shipment processing begins.

Once an order has been processed or shipped, cancellation may no longer be possible and the standard return process will apply.

Contact

For all return and refund inquiries:

QViK
Email: support@qvik.in